Using Data Analytics to Transform IT Operations

Frank D'Arrigo

Director of Technology and Support AAA Western and Central New York

Easy access to machine data, cheap data storage and a maturing operational intelligence tools landscape has contributed to the explosive adoption of big data across the private and public sectors. While much has been written about the technology that powers this growth, there has been relatively little discussion about the transformative effects with IT. This presentation will focus on the transformative effects Splunk Cloud has had within AAA Western and Central New York. I will discuss the business problems we solved, the unintended benefits we received and transformative changes occurring within IT operations.